Pc drivers problem

I can’t get my proffie to up date the drivers. I have tired everything. It don’t have “USB Serial Device” or “USB composite device” it just says that as the driver details. When I reflash it it come up Guillemot as the driver. And this if I get it update it’s this

I have installed it and just can’t seem to get anything to work. The port is always grayed out in arduino

Help please

Maybe this is helpful?

delete driver. delete device.
watch this. wait and watch. the first attempt doesn’t fix it.
second time around works (the “sounds super scary” part at 6:30)

I will help once the posts follow the rules of the forum:

  • No screenshots if cut-n-paste will work.
  • No photos of screens if screenshots will work.