Proffie not registering

Hey i have an issue with a proffie v2.2 i got from saberbay, i plugged it in to my computer to program and nothing happens, no sound, when i try to hit the two buttons for it to go into bootloader mode in doesnt show up in zadig or device manager, i am at a loss please help!

Try a different cable. (make sure it’s a cable that can carry data, not just for charging.)
It’s the most common problem.
Is this in a saber, or just a proffieboard?

i just installed a chassis and i am going to make a custom hilt, i used 3 different cables, all with data capabilities, and my other proffie works.

Then you need to contact saberbay and see if you can get a replacement.

ok i will and ill let you know how it turns out. Thank you!

he was very generous and sent a new board after a video of the problem, for anyone also experiencing issues with a potentially faulty board, document the problems well, it makes it so much easier for the company.

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and i have been learning that a lot of times it is user error, so research your problem and document it well.