I’m new to the board and would love some help with my first saber. I just received it yesterday. It’s a one button Proffie Neo Pixel. When I received it, I tried to turn it on and it didn’t activate so I assumed it needed a charge. Plugged the supplied charger in and the saber said a Kylo Ren quote. Then nothing else. No light or anything to signal it’s charging. I let it charge for a few hours and came back to it and still nothing would happen when I tired to activate it. I tried triple pressing the button to check the voltage but nothing happens either. So I opened it up and everything seems to look normal, although it’s my first time seeing a proffie board, so I might be missing something. I removed the battery and bent the connectors to make sure they’re connecting. I plugged the battery back in and got the same Kylo Ren quote. I also get that same quote when I plugged the charger in with the battery removed. But I haven’t been able to do anything else with it.
One little side note, when I opened the box and took out the hilt, I noticed the activation button had fallen out of the saber and was loose in the box. I put the button back in but then noticed afterwords there was a spring also loose in the box. I’m not sure if the spring was underneath the button, but maybe the battery/board is fine but the button just isn’t pressing because the spring is supposed to be there? I don’t have any other sabers so I can’t test the battery in a different one. I’ve tried getting the button out again but I can’t find a way to remove it. Does anyone know a way of removing it so I can put the spring back in?
Has anyone else had a similar experience or know what the issue may be? Would definitely appreciate any help troubleshooting! I’m extremely new to this so I don’t know where to begin troubleshooting. I was so excited to receive my first saber so I’m hoping it’s an easy fix!