Error installing drivers

Proffieboards
1

Hiya,

I’m trying to install all of the suite on my new windows laptop, and while everything was going good, when I try to install the proffie-dfu-setup it says:

Installing drivers…
Other Error
Complete

image

The board will not connect to the computer and is of course accompanied by the “Cannot open DFU device 0483:df11” message

2

Obviously it’s not easy to guess what the problem is based on “Other Error”.
I suspect that there is a conflicting driver, but I don’t know.
If you put the board in bootloader mode, what driver is being used?
Have you tried using Zadig?

When you get to step 6 in the instructions, it also shows you what driver is currently being used.

3

When I put it into bootloader mode, the installed driver comes up as (NONE) for the STM32 Bootloader device. I’ve tried installing it through that but I get another error in Zadig this time

4

That’s unusual.
What version of windows do you have?
Do you have some crazy antivirus that is preventing new driver installs?
Supposedly zadig generates a more detailed log somewhere, maybe you can find that and see what it says?
I found this, but it might be very different from what you are seeing:

5

Its a windows 11 PC. Its also a surface it that has any bearing, but I could install it on my W10 Surface just fine. Google was recommending disabling any midi drivers but that didn’t help

Update: we tried a manual install but got this “a certificate chain processed but terminated in a root certificate which is not trusted by the trust provider”

6

Is it an arm-based PC?

7

I think so, it’s a pro 11 so it has a snapdragon which I read was arm

8

Not sure if that is an issue or not.
From what I can read, win11 can translate x86 code to arm code, but not for drivers.
Not sure what that means for the proffieboard drivers though, since they aren’t really drivers, just ini files which tells window which drivers to use. I’m not sure if there are any x86 components (which might not work) or not.

It would seem that zadig is working on it though:

Do you have this version of zadig?

9

That’s the one. I’ve tried it twice with Zadig (one yesterday and one today), and all I got was this:

image

All of the settings are below it, but I do see a “Operation not supported or implemented” error along the bottom

10

Unfortunately I don’t know enough to help really.
I don’t know if this can/should work or not, and I don’t have an arm-based windows computer to try it on.

11

Alright, I may have to try with another laptop or PC